The Pisgah Inn

Profile Jobs

The Assistant Housekeeping Manager assists the Housekeeping Manager as needed and stepping in to complete the Housekeeping Manager’s position in the manager’s absence. 

Major Responsibilities

• To help manage and lead the Housekeepers and Laundry Attendants ensuring that all rooms are cleaned per standards.
• Planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry department
• Ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service
• Achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff
• Effectively lead, train, coach, motivate, engage, and provide feedback to the housekeeping staff daily
• Inspect work performed to ensure that it meets specifications and established standards
• Plan and prepare employee work schedules
• Perform or assist with cleaning duties as necessary
• Investigate complaints about service and take corrective action
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Check equipment to ensure that it is in working order
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
• Instruct staff in work policies and procedures, and the use and maintenance of equipment
• Order and purchase equipment and supplies and issue supplies and equipment to workers
• Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering
• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals
• Confer with staff in order to resolve performance and personnel problems, and to discuss company policies
• Establish and implement operational standards and procedures for the department
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment
• Select and order or purchase new equipment, supplies, and furnishings
• Recommend changes that could improve service and increase operational efficiency
• Communicate clearly with all departments.
• Be proficient with Jonas Chorum on tablet to update room status. 

Requirements

• Experience with housekeeping management preferred but not required.
• Knowledge and experience with hotel housekeeping required.
• A strong commitment to service excellence and customer satisfaction.
• Solid team player with excellent interpersonal skills.
• Excellent communication skills, organizational ability, and ability to multitask.
• Ability and willingness to work flexible hours including evenings, weekends and holidays.

The primary responsibilities of the Housekeeping Manager position is to manage and lead the Housekeepers and Laundry Attendants ensuring that all rooms are cleaned per standards.

Major Responsibilities

• Planning, direction, coordination and execution of all activities and personnel within the housekeeping and laundry department
• Lead a team of Housekeepers
• Ensuring that all housekeeping activities are carried out professionally, to standards and at the highest level of service
• Achieve desired outcomes through the creation, development and maintenance of a competent, motivated and empowered staff
• Effectively lead, train, coach, motivate, engage, and provide feedback to the housekeeping staff daily
• Inspect work performed to ensure that it meets specifications and established standards
• Plan and prepare employee work schedules
• Perform or assist with cleaning duties as necessary
• Investigate complaints about service and take corrective action
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner
• Check equipment to ensure that it is in working order
• Inspect and evaluate the physical condition of facilities in order to determine the type of work required
• Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces
• Instruct staff in work policies and procedures, and the use and maintenance of equipment
• Order and purchase equipment and supplies and issue supplies and equipment to workers
• Forecast necessary levels of staffing and stock at different times, in order to facilitate effective scheduling and ordering
• Evaluate employee performance, and recommend personnel actions such as promotions, transfers, and dismissals
• Confer with staff in order to resolve performance and personnel problems, and to discuss company policies
• Establish and implement operational standards and procedures for the department
• Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment
• Recommend changes that could improve service and increase operational efficiency
• Communicate clearly with all departments.
• Be proficient with Jonas Chorum on tablet to update room status.
   

Requirements

• Experience with housekeeping management preferred but not required.
• Knowledge and experience with hotel housekeeping required.
• A strong commitment to service excellence and customer satisfaction.
• Solid team player with excellent interpersonal skills.
• Excellent communication skills, organizational ability, and ability to multitask.
• Ability and willingness to work flexible hours including evenings, weekends and holidays.

The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, merchandise product, and support the store management team.  Sales Associates oversee our guest first philosophy and are essential in delivering the best customer shopping experience possible.
 

Major Responsibilities

• Ensure each guest receives outstanding service
• Execute the daily operational goals and priorities assigned by store management
• Assist in the training and development of peers
• Uphold merchandising and store cleanliness standards
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Responsible for safety issues for both fellow employees and customers
• Conscious of shoplifting activity.  Report any suspicion to management
• Aid guests in locating merchandise in store
• Answer guests’ questions and provide information on merchandise
   

Requirements

• Experience with sales in a retail environment preferred but not required
• Knowledge and experience with retail Point of Sale systems preferred but not required
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays

Night Auditor (3pm to 10pm)

Consolidate and record financial information from different departments.  Ensure each guest has a positive and memorable experience.  Treat guests courteously and make sure guest services and administrative duties are performed speedily and efficiently.
 

Major Responsibilities

• Checking guests in and out of hotel.
• Taking and managing reservations
• Knowledge of Maitre’D, Chorum, Resy, Microsoft Office suite.
• Issue and redeem gift cards.
• Handle guests’ requests, problems or complaints.
• Provide information about rooms, rates and amenities.
• Reconcile all accounts
• maintain a pleasant attitude 100% of the time with guests and fellow employees.
• Identify and report maintenance deficiencies.
• Demonstrate proper telephone skills
• Setting up and closing out register.
• Keep the front office area neat, clean, sanitary and safe - both inside and around the exterior of the office.
• Check the public restrooms and stocking them.
• Correctly account for cash, credit cards, checks, and other forms of payment using the credit card machine and the cash drawer.
• Have 100% accurate shift turn-ins and reservation advance deposits.
• Correctly account for and control dining room tickets.
• Keep the storeroom neat and orderly.
• Meet all health department and safety standards at all times.
• Close the front office per Pisgah Inn procedures.
   

Requirements

• Experience using spreadsheets such as Excel
• Mathematical & Accounting Skill and ability
• Customer Service Skills
• Computer Skills & Experience
• Minimum of 1 year experience in a customer service-based position
• Hotel front desk/night auditor experience preferred but not required
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays

Front Desk/Audit Assist (3pm to 10pm)
 

This role assists the auditor with consolidating and recording financial information from different departments.  Responsible for auditing hotel rooming lists along with our team members to ensure accuracy of hotel reservations, which will result in seamless guest arrivals at the hotels.  Ensure each guest has a positive and memorable experience.  Treat guests courteously and make sure guest services and administrative duties are performed speedily and efficiently.

Major Responsibilities

• Checking guests in and out of hotel.
• Taking and managing reservations.
• Knowledge of Maitre’D, Chorum, Resy, Microsoft Office suite.
• Issue and redeem gift cards.
• Handle guests’ requests, problems or complaints.
• Provide information about rooms, rates and amenities.
• Reconcile all accounts.
• Prepare audit reports for review.
• Maintain a pleasant attitude 100% of the time with guests and fellow employees.
• Identify and report maintenance deficiencies.
• Demonstrate proper telephone skills.
• Setting up and closing out register.
• Keep the front office area neat, clean, sanitary and safe - both inside and around the exterior of the office.
• Check the public restrooms and stocking them.
• Correctly account for cash, credit cards, checks, and other forms of payment using the credit card machine and the cash drawer.
• Have 100% accurate shift turn-ins and reservation advance deposits.
• Correctly account for and control dining room tickets.
• Keep the storeroom neat and orderly.
• Meet all health department and safety standards at all times.
• Close the front office per Pisgah Inn procedures.
   

Requirements

• Experience using spreadsheets such as Excel
• Mathematical & Accounting Skill and ability
• Customer Service Skills
• Computer Skills & Experience
• Minimum of 1 year experience in a customer service-based position
• Hotel front desk/night auditor experience preferred but not required
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask
• Ability and willingness to work flexible hours including evenings, weekends and holidays

Work in tandem with the Dining Room Manager and stepping in to complete the Dining Room Manager’s position in the manager’s absence.  Responsible for supervising of dining room service in the manner most pleasing to guests in accordance with the vision of the company. Must assure a high standard of appearance, hospitality and service in personnel and cleanliness of the dining room. Will supervise and train dining room staff and manage within budgetary restraints while constantly motivating staff by keeping morale high.

Major Responsibilities

• Must learn to be proficient in Maitre’D and Resy.
• Conduct pre-shift meetings with the Executive Chef.
• Schedules personnel and plans dining room set up based upon anticipated guest counts and client needs.
• Greets and seats guests.
• Supervises dining room staff to help assure proper service; pours coffee and takes orders when necessary.
• Trains, supervises and schedules dining room staff.
• Receives and resolves complaints concerning food, beverages and service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays information and policy changes and briefs personnel.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Produces daily or meal-period revenue analyses and other reports from point-of-sale systems used in the dining room.
• Assures that the dining room and other areas are secure at the end of the business day.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, sugar bowls and linen and ensures that they are properly stored and accounted for.
• Monitors dining room labor; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs under Dining Room Manager’s approval.
• Attends scheduled staff meetings.
• Confirms that all dining room closing procedures have been completed and assures that area is secure.
• Designs floor plans in accordance with reservations.
• Plans operating budget for dining service responsibilities.
• May serve as opening and closing manager/manager on duty.
• Assures that local and state laws and the Inn’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Creates processes to motivate staff and keep moral high.
• Performs other appropriate assignments and projects as required by the Dining Room Manager.
• Stocking and inventory beer and wine including pantry.
• Supervises dining room staff.

Requirements

• Friendly demeanor
• Ability to stand for a long time and move quickly
• Must be able to work a flexible schedule to include evenings, weekends and holidays
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask

Responsible for management of dining room service in the manner most pleasing to guests in accordance with the vision of the company. Must assure a high standard of appearance, hospitality and service in personnel and cleanliness of the dining room. Will supervise and train dining room staff and manage within budgetary restraints while constantly motivating staff by keeping morale high.

Major Responsibilities

• Must learn to be proficient in Maitre’D and Resy.
• Conducts pre-shift meetings with the Executive Chef.
• Schedules personnel and plans dining room set up based upon anticipated guest counts and client needs.
• Greets and seats guests.
• Supervises dining room staff to help assure proper service.
• Ensures dining room employees are in proper and clean uniforms at all times. 
• Trains, supervises and schedules dining room staff.
• Receives and resolves complaints concerning food, beverages and service.
• Serves as liaison between the dining room and kitchen staff.
• Assures that all side-work is accomplished and that all cleaning of equipment and storage areas is completed according to schedule.
• Directs pre-meal meetings with dining room personnel; relays information and policy changes and briefs personnel.
• Assures the correct appearance, cleanliness and safety of dining room areas, equipment and fixtures; checks the maintenance of all equipment in the dining room and reports deficiencies and maintenance concerns.
• Makes suggestions about improvements in dining room service procedures and layout.
• Produces daily or meal-period revenue analyses and other reports from point-of-sale systems used in the dining room.
• Assures that the dining room and other areas are secure at the end of the business day.
• Maintains an inventory of dining room items including silverware, coffee pots, water pitchers, salt and pepper holders, sugar bowls and linens and ensures that they are properly stored and accounted for.
• Monitors dining room labor; makes adjustments to achieve financial goals.
• Develops and continually updates and refines policy and procedure manuals for service staff to increase quality and to control costs with General Manager’s approval.
• Attends scheduled staff meetings.
• Confirms that all dining room closing procedures have been completed and assures that area is secure.
• Designs floor plans in accordance with reservations.
• Plans operating budget for dining service responsibilities.
• May serve as opening and closing manager/manager on duty.
• Assures that local and state laws and the Inn’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Creates processes to motivate staff and keep moral high.
• Performs other appropriate assignments and projects as required by the General Manager.
• Stocking and inventory beer and wine including pantry
• Supervises dining room staff.

Requirements

• Friendly demeanor
• Ability to stand for a long time and move quickly
• Must be able to work a flexible schedule to include evenings, weekends and holidays
• A strong commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, organizational ability, and ability to multitask.