Roche Harbor Resort

Profile Jobs

Description: Roche Harbor’s Madrona Bar & Grill is the summer dining hot spot on the island. With a large outdoor deck positioned over the water in the center of our active marina.  Our menu features local seafood, custom ground burgers, gourmet sandwiches and artistic organic salads & bowls with a large selection of tempting appetizers. We serve lunch and dinner for 11am to 10pm every day during the summer. Staffed with a five to six person line, this fast paced kitchen and menu are built for speed and will serve an average of 400 lunches and 500 dinners each day, with average ticket times of 8 to 10 minutes.

Lead by Sous Chef – Cindy De Jesus and talented team

Stewards and dish machine operators are an integral part of the restaurant and kitchen team responsible maintaining a quick flow of clean china, glassware, utensils and pots & pans from the pass through to service areas.
 

Requirements Include:

• Possess a Valid Washington State Food Workers Card (ServSafe® Certificate is helpful but does not qualify/replace a Washington State Food Worker Card)
• Must be able to lift up to 50lbs, stand on feet for a prolonged period, and easily bend at the waist
• Execute directions efficiently and effectively
• Maintain a positive attitude in a fast paced environment
• Requires self motivation and ability to have fun while working

Experience Required/Qualifications: Dish Machine Operator Experience helpful

Start Date: April 28th 2024 or May 15th 2024

End Date: October 6th 2024

Wage Range: $22 per hour          Overtime Rate (after 40 hrs.): $33.00 per hour

Other Compensation:

• Shift meal included at no cost to Culinary Staff (non tipped)
• Chef Uniforms provided with cleaning services. (Chef coat, pants, hat and apron) Culinary staff to provide safety shoes and optional knife set
• End of Season Bonus of $1.00 for every hour worked.  Must arrive on scheduled start date through end date. Termination of employment forfeits all bonus accrual.
• Star Performance Incentive.  This is earned bonus for staff excelling in their kitchen and is paid weekly: Up to $1.00 for every hour worked for meeting or exceeding star performance standards 20 center per hour for each standard met:
• • Embraces Roche Harbor Values (.20 per hour)
    • Guest First with Generous Hospitality
    • Treat everyone with Dignity and Respect
    • Honor Family and Community
    • Deliver High Quality
  • Work your schedule on time and ready to work each day (.20 per hour)
  • Covering shifts for other staff unable to work (.20 per hour)
  • Recipe adherence and portion control. (.20 per hour)
  • Meets or exceeds production times. (.20 per hour)

Total compensation potential including End of Season Bonus and Star Performance Incentive: $24.00 per hour

Housing is available for singles and couples.  Rent is paid weekly.

You are an ambassador of the resort as you greet guests when they arrive, offer assistance and concierge services throughout the duration of their stay and settle their accounts as they depart. As the first and the last person a guest interacts with, you are the first and last impression of our resort. You communicate with the rest of the hotel staff to ensure that we exceed our guest expectations.

Ideal candidates:

• You are outgoing, friendly and can communicate professionally with our guests, your supervisor and your co-workers.
• You take pride in your work.
• You like working with a team of people just like you.
• You are actively engaged and passionate about where you work.
  • Be able to communicate detailed information about the resort, points of interest within the resort and the island.
• You work with professionalism and integrity.
• Provide anticipatory guest needs to prepare a warm and thoughtful welcome and stay.
• Wiliness to perform a variety of tasks as needed.

Minimum 1 year seasonal hotel front desk or hospitality experience preferred.

Wage: $19 per hour

Start/End: April 3- October 31

Start/End: May 7- October 31

Housing is Limited

Answer all incoming calls to the resort, filter and re-direct calls to the correct department per guest request. Receive, record, and relay messages accurately, completely, and legibly. Supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest and activities. Additionally, supply to guest information about how to get to Roche Harbor. Contact appropriate individual or department (e.g., Guest Services, Front Desk, Housekeeping, Maintenance, Security) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Secondary responsibilities include, confirming, creating, and canceling reservations as requested to do so by the Lodging Sales Manager.

Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Travel into town for special requested items, VIP pickup, and item delivery on an as based need. Also, as an on-need bases back up Resort Reservations department when requested. An ideal candidate would have previous experience in hospitality and/or customer service and prior employment working with urgent and/or emergency situations. Additionally, a candidate must hold a valid driver’s license and either hold or be willing to obtain CPR/AED certification. Trainable attitude and willingness to drive golf carts on the main guest dock is a must.

Roche Harbor Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Roche Harbor Resort does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Roche Harbor Utilities is seeking a mechanically minded Utility Worker for our water, wastewater, and propane systems.  Once trained, the operator will be responsible for all aspects of the wastewater treatment plant, collection system operation and maintenance, and water distribution operation and maintenance and propane distribution system. Trainees will work under the supervision of the water, wastewater, and propane lead operator.

Duties and Responsibilities

• Plan and carry out the work in the maintenance and operation of a wastewater treatment plant, water treatment plant, Propane Plant, and associated collection/distribution systems.
• Obtain samples according to established procedures; perform standard laboratory tests; solve problems using standard chemical formulas and algebra.
• Hose, wash, or clean all plant equipment pumps, motors, floors, and walls on a regular schedule to maintain established sanitary standards.
• Maintain daily operating records, note equipment performance, chemicals and supplies used. Read and interpret meters, gauges, and graphs. take action as necessary in the event of malfunction or failure of equipment.
• Operates all plant mechanical and electrical equipment; contract emergency repairs as necessary; inspect and maintain equipment in sewer pumping stations and manholes.
• Inform plant operator and supervisor of any needed alterations, extensions and improvements to the plant, equipment, and processes.
• Reports to plant operator and supervisor.
• Performs related work as required.
• Work for other departments as directed.

Requirements of Work

• Ability to work effectively alone or in a team.
• Ability to meet training and testing requirements. 
  • Acquire Operator certification within 1 year.
  • Acquire Washington Flagger Card
• Ability to determine from charts, graphs, and meters the cause of equipment or process failures and the necessary source of action to correct such cause.
• Ability to react quickly and calmly in an emergency.
• Ability to establish and maintain effective public and work relations.
• Dedication to accurately maintain records and prepare reports.
• Skill in the mechanical repair of a variety of plant equipment.
• Basic understanding of Outlook, Word and Excel.
• Previous plumbing and electrical experience a plus.
• Current Driver’s License a must.

The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job.  While performing the essential functions of this job, the employee is frequently required to stand, walk, sit, kneel, bend, or climb and to use hands and fingers to handle, or feel objects, tools, or controls, and communicate with co-workers.  The employee will lift 25-50 pounds on a frequent basis, and lift or move between 50-100 pounds with assistance and or equiptment.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position.

This position regularly works outside in various weather conditions.  The employee frequently works near moving mechanical parts and is exposed to vibration.  The employee may be exposed to physical hazards from mechanical and electrical equipment and will sometimes work in hazardous conditions.  The employee occasionally works in traffic, near moving mechanical parts and in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and the risk of electrical shock and radiation.  The noise level in the work environment is usually moderate to loud.

This position works a regular schedule; adjusted seasonally. Employees may be called in to work at irregular times in emergency situations, and employees must be available for call-out and standby duty as needed.  Regular and reliable attendance is an essential function of this position.

This position description generally describes the principal functions of the position and the level of knowledge and skills typically required.  It does not constitute an employment agreement between the employer and the employee, and it is subject to change as the needs of the employer and the requirements of the job change.

Supervision

Employee works under limited supervision, follows established procedures, maintains contact with coworkers and supervisor.

Wages:  

$24.00 Depending on experience.   

Benefits: 

Health, Dental, Vision, 401K, Vacation and Sick Leave

Office Staff is responsible for the daily operations of the marina office this includes: answering phone calls and returning messages, returning emails, making guest reservations, engaging guest as they come into office, answering general resort questions, and working with office supervisor to facilitate any general office needs (random/general office needs) 

• be a mature, outgoing, personable, and responsible young adult
• have good organizational skills
• be at least 18 years of age
• love people and are able to work well with others
• Are able to have fun and help make the marina an enjoyable workplace!

Experience: None needed and is all trainable. 

Wage:  $18 + per hour

Start Date: Mid June

End Date: Mid September.  Must stay until Mid September to be considered for the position.

Housing: Limited

Pool attendant must:

• over the age of 16
• able to engage guests in a fun and friendly manner
• check-in guests and hand out towels, keep pool area neat & tidy
• be motivated and ready to work every day
• have a strong work ethic

AVAILABILITY, HOURS, PAY RATE, INCENTIVE, ETC.

• SEASONAL EMPLOYMENT June-September
• PAY $16.28
• HOURS up to 40 hrs. per week, days off will vary week to week, and must be able to work weekends and holidays, hours of operation 9am to 7pm, seven days a week

No housing available